Email Accounts

Being in Real Estate I found out a very long time ago that it is best to have only one email address from the very start.  This way if you change companies you are not constantly losing your clients because they no longer have your email address.  I have owned since 2007.  It has served me well.  Clients always know how to reach me.  Even if I were to work for someone other than myself, I would keep my email account.

Funny thing happened recently when I was trying to contact another Realtor© recently to show a property.  We have an email system for communication in the MLS.  So I emailed what she had in the Roster.  I got a kick back stating that I need to contact her at another email address so I did that next.  I got a message stating that the first email address I sent to was the correct one.  By now I have to call her because the cycle never ended.  Then I was told on the phone that her best email address was her first name followed by the @ sign and then her first and last name dot com.  Well this is how my emails are (see above).  Easy enough.  So I sent her an email to what she had instructed me to do and it got kicked back again stating that I had to use another email address.  By now I am laughing so hard I can hardly control it.  So I picked up the phone again to inform her that she probably need some technical assistance in solving the puzzle of her multiple email accounts because obviously she was losing business when no one could get a hold of her.  She said she would make it a priority.  To this day I do not know if I can email her or not.

Point of the story is use only one email address for communication if you can.  This should also be applied to your phone numbers.  Have only one.  Don’t make customers try to find you and figure it out.  Keep the stress out of reaching you and a goal of good solid communication.

Warmly yours,

Kelly Klein, Lifeguard Real Estate, Inc.



About Kelly Klein

Buyers and Listing specialist. Whether it is a condo, a home, a townhome, a duplex, or a lot, I am here to help. You can find me at Broker Associate / Sales Professional Berkshire Hathaway Home Services | Pen Fed Realty
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